Refund policy

Return and Exchange Policy

At kwurk, we pour creativity, care, and a little quirk into everything we make. If your product shows up damaged or defective, we’re here to set things right with either a refund or an exchange.

Eligibility for Refund or Exchange

We’ll process your request if:

• The product received is defective or damaged.
• The issue is reported to us within 48 hours of receiving your order, with photos or videos sent to support@kwurk.in

We don’t offer refunds or exchanges for: 

• Change of mind
• "It's not what I imagine" moments
• Issues reported after 48 hours of delivery

How to Initiate a Refund or Exchange:

If you receive a defective or damaged product, please contact us at support@kwurk.in with the following details:

• Your order number.
• A clear photo or video of the defective or damaged product.

Once we verify the issue, we’ll confirm in writing and process your refund or exchange within 7 days.

Condition for Return:

• The product must be returned in its original, unused condition with all tags and packaging intact.
• No Reverse Pickup: Customer will need to ship the item back to us. 

If the exchange request is accepted, kwurk will:

• Cover shipping costs for returning damaged items.
• Process the replacement after we receive and assess the returned product.

Refund Exceptions:

Refunds will not be issued in the following situations:

• Incorrect or incomplete address provided by the customer
• The recipient is unavailable at the provided address or premises
• Refusal to accept the product